Shipping policy

SHIPPING POLICY

Orders are processed within 2–4 business days, excluding weekends and holidays.

Shipping costs and estimated delivery times are displayed at checkout. Standard delivery within the United States generally takes 10–15 business days after processing. Delivery dates are estimates and may be affected by carrier delays, weather, or holidays.

Once your order ships, you will receive an email with tracking information. Tracking may take up to 48 hours to update.

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee address changes after an order has been processed or shipped.

Preorder, personalized, or made-to-order products may require additional processing time. The expected shipping date will be stated on the product page.

If your order arrives damaged, contact us within 48 hours at mailto:mokaandelse@gmail.com. Include your order number and clear photographs of the item and packaging.

International shipping is available only when an international delivery option appears at checkout. Customers are responsible for applicable customs duties, taxes, and import fees.